How To Troubleshoot Common Gem Portal Registration Issues?

4. Problem: The PAN check didn’t work.

• The reason could be that the name doesn’t match up with the form on the income tax return.
• The PAN card is not linked to the business account.
• Putting in the wrong PAN number.
• Check your PAN on the page for e-filing your income tax.
• Check that the name on GeM matches the name in the Income Tax database. If you just got your PAN, don’t try again for 24 to 48 hours.

5. Issue: The Aadhaar registration did not work.

For what is most likely:

• The name or Aadhaar number is wrong.
• The cell phone number that is tied to Aadhaar doesn’t work.
• There is a problem with the UIDAI index.
• Enter the correct Aadhaar number and registered cell phone number.
• You can change the phone number at the Aadhaar Kendra closest to you if it’s not linked.

6. Something is wrong: the DSC (digital signing certificate) isn’t being registered.

• Most likely to be:
• The DSC type doesn’t work with this (only Class 3 DSC is allowed).
• The listed PAN is not connected to the DSC.
• Both not having enough DSC drivers or the wrong browser settings can make it not work.
• Use a Class 3 DSC that is signed by the company owner or someone authorized to do so. Also, check to see that the DSC drivers on your system are set up properly.
• You should use Internet Explorer or Mozilla Firefox to access the GeM site. That being said, some computers might not be able to handle DSC registration.

7. Issue: Bank Account Verification Failed

• The account number or IFSC code is wrong.
• The bank records and the business name don’t match up.
• The bank is having server issues.
• Double-check the account name and IFSC code. Make sure that the name of the bank account exactly matches the name of the GeM business.
• If you just opened a new bank account, you should wait 24 to 48 hours before checking it.

8. The issue is that the business name doesn’t match when it’s signed up.

• One reason could be that the PAN, GST, and bank records all have a different name for the business.
• Making mistakes when signing up.
• Make sure that all of your PAN, GST, and bank records have the same name for your business. If a match is found, check that your information is correct with the right people before you try to sign up again.

9. Problem: Your account has been suspended because they didn’t follow through—likely to be:

• Not turning in papers that were due.
• Several attempts to prove failed.
• GeM’s rules and terms were broken.
• If you want to know why you were banned, check your email and GeM account.
• Should you be asked, upload any lost or corrected files.
• Open a help ticket with GeM customer service if you were stopped without a good reason.

10. Issue: Unable to Contact GeM Support for Assistance

• Many calls for help.
• The wrong way to get in touch was given.
• Sending in a ticket that isn’t full.

What to do:

• Fill out a thorough ticket with screenshots of the problem on the GeM help page.
• To get help right away, call the GeM service at 1800-419-3436.
• Check the progress of your ticket often to keep track of your issue.

Last Few Tips for Simple GeM Signup

• Make sure you have all the papers you need before you start the registering process.
• To keep your session from ending, make sure your internet link stays strong.
• Do not use more than one window or tab at a time while you are signing up.
• A lot of the time, check your GeM emails to see if there are any open calls for compliance or verification.