Find answers to common questions about GeM registration, account management, catalog management, tender participation and BizHelp services.
A GeM Seller Account allows a business to sell products or services to government buyers through the Government e-Marketplace.
GeM registration is required to register on the Government e-Marketplace (GeM) portal so that government authorities can view and buy items from you. GeM is the authorized platform for government tenders, so sellers without GeM registration cannot participate.
No, it is never too late to manage your GeM account. Many sellers give up only to realize they just needed to tweak a few things. Common reasons for not getting orders include an old catalog, outdated profile details, or incorrect pricing. Ongoing GeM account management is key to success rather than leaving your account in limbo.
GeM Vendor Assessment (VA) is the process of verifying your business documents, statutory registrations, business details, and manufacturing capabilities before listing as an Original Equipment Manufacturer (OEM) on the GeM Portal.
Yes, in many categories. Some categories are open to resellers, while others only allow the actual manufacturer or need brand authorization. Our Gem consultant team checks your category first, so your listing doesn't get rejected later.
PAN card, Aadhaar of the authorised signatory, GST certificate, Udyam MSME certificate, cancelled cheque, bank statement, a mobile number and email address for OTP verification are required to register on the GeM portal. Manufacturer sellers must also submit OEM authorisation proof. BizHelp validates all documents required for GeM portal registration before submitting your application.
Vendor Assessment is compulsory for all vendors who do not qualify under the prescribed VA exemption criteria on GeM. If your business meets the requirement of a certain VA exemption listed in GeM guidelines, then you can apply for vendor assessment exemption instead of undergoing the whole RITES process.
GeM usually rejects prices that aren't low enough compared to MRP or other sellers on the portal. As part of our GeM consultancy, we check your pricing against GeM's rules before submission, so it gets accepted the first time.
A GeM registration expert offers services including GeM registration, document verification, Udyam and OEM management, catalog management, vendor assessment, and tender consultancy.
GeM Vendor Assessment Process involves four main steps: Category Application, Documentation, RITES' Desktop Assessment, and Video Assessment where applicable. One needs to complete each stage before moving to another, else the incomplete documentation will delay the whole process.
GeM shows the exact reason for rejection, usually a missing document or wrong category. Our gem portal services team fixes the flagged issue and resubmits your listing, usually within a couple of working days.
Any individual, partnership firm, LLP, or company can register on GeM by providing their PAN, bank account details, and GST enrollment. The eligibility criteria require sellers to have PAN and bank details, and GST enrollment, but there is no turnover criterion. BizHelp can help you determine if you are eligible to register on GeM.
For manufacturing companies, RITES conducts video assessment to verify the manufacturing unit of the business. In this GeM Video Assessment process, RITES assessing officer will visit your manufacturing plant, machineries, production line, raw material storage, final product storage and quality assurance facility to check the in-house manufacturing capability.
Yes. Services are listed with SLA terms and scope of work instead of technical specifications. We handle gem product upload for both product and service categories.
During GeM Vendor Assessment, if RITES has issued any non-compliance in your application, then you need to furnish the required document within the stipulated time frame. Else, missing the NC response deadline will lead to closure of your assessment and requires a new application.
Yes, most gem catalog fields can be edited after upload. A wrong HSN code can affect your tax filing and search visibility, so it's best fixed quickly. We correct it as part of your support window.
Yes, most gem catalog fields can be edited after upload. A wrong HSN code can affect your tax filing and search visibility, so it's best fixed quickly. We correct it as part of your support window.
Proprietorships, partnership firms, LLPs, companies, trusts/societies, government entities and other eligible organisations can register.
Yes, the account stays fully yours to manage anytime. If you'd rather not track it yourself, our GeM catalog management plan covers regular stock and price updates for you.
Yes, an individual operating as a proprietorship can register using the required PAN and business details.
Not always — it depends on your product category. Some categories need an OEM authorization letter or a completed Vendor Assessment first. We check this before starting your gem catalogue upload.
Yes. GeM's official registration guidance states that seller registration itself is free.
Yes. Old or discontinued listings can hurt your buyer ratings if orders can't be fulfilled. This clean-up is handled as part of our regular GeM catalog management service.
Yes. A newly incorporated business can create a GeM Seller Account.
Yes, your GeM account isn't limited to one brand or category. Our Gem consultant maps each product to its correct category, so nothing gets flagged for mismatch. If you're new to GeM, our gem training can also help you understand how categories work.