Privacy Policy – BizHelp India GeM Portal Data Protection
At BizHelp India, your data privacy is our highest priority. We are committed to protecting every piece of personal information you share with us while accessing our GeM portal consultancy services, GeM registration assistance, and government tender participation support. This Privacy Policy is designed to clearly inform you about the types of information we collect from you, the purposes for which we use this collected information, and how we share it responsibly. It also covers our approach to cookies, measures against identity theft, security protocols for third-party links on our Platform, our data retention practices, disclaimers, procedures for updating this Policy, and your legal rights under Indian law. BizHelp India operates in full compliance with the IT Act 2000 and applicable Indian data protection regulations to ensure your personal information is always secure.
This Privacy Policy is applicable whenever you access or use our website www.bizhelp.co.in and its associated mobile/web applications (collectively the "Platform") for any GeM portal services, tender management, or government procurement consultancy. By using our Platform, you ("User") agree to the terms outlined in this policy.
About the Platform Provider
This Platform is operated by Bizhelp Technology and Advisory Private Limited, also referred to as "Company," "Bizhelp," "our," "we," or "us." We are a company established under the Companies Act 2013, with our registered and corporate offices located at 3rd floor, block C-1, plot No.4&5, opposite Metro pillar No 773, Dwarka Mor, Block C, Rama Park, Nawada, New Delhi, Delhi, 110059.
Policy Publication Compliance
In compliance with Rule 3(1)(a) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and Rule 4 of the Indian Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, under the Indian Information Technology Act, 2000, as amended, we have published this Policy. It governs the use of our Platform and Services and, together with the Terms of Use, forms a legally binding agreement between Bizhelp Technology and Advisory Private Limited and its Users.
By accessing or utilizing our Platform and Services, you are consenting to this Policy. Your use of the Platform implies that you either own or have legitimate authorization to use and share the required information on the Platform. Your usage should comply with all applicable laws and contracts and should not be detrimental to any party.
Scope of the Policy
This Policy encompasses various types of information including: (a) data you provide to us, as well as details we collect through your interaction with our Platform and Services; (b) data acquired during your usage of the Platform and Services; (c) information sourced from other channels; and (d) data generated while using our Services, such as transactional details. Our goal is to be completely transparent about our practices for collecting, utilizing, and disclosing your information.
Note: It is important to read this Policy in conjunction with the Terms of Use, accessible at bizhelp.co.in/service-agreement. The Terms are integrated into this document by reference.
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Types of Information Collected for GeM & Tender Services
1.1 As part of using our Platform or Services — including GeM registration, GeM portal account management, and government tender participation — we gather various details including but not limited to your mobile number, email address, GSTIN Number, signature, company letterhead, cancelled cheque, photograph, PAN Card, and additional certificates or KYC documents relevant to bidding. These documents help us verify your identity and deliver our GeM consultancy services accurately.
1.2 If you submit your GSTIN details during the account setup process, please understand that it is a voluntary disclosure. Your GSTIN details are needed primarily for KYC purposes and for the submission of bids or tenders.
1.3 The mobile numbers and email addresses you supply on our Platform are collected and utilized for various forms of communication with you.
1.4 Information Collected Through Platform Interaction: During your visits to our Platform or when you use our Services, we capture specific details of your interactions. This includes the web pages you browse, your IP address, the links and actions you engage in, your browser type, your device's unique identifier, and device-related information like operating system, browser plug-ins, system crashes, activity, and hardware settings. We also gather location-based data, the time and date of your requests, the referral URL, and cookie data that uniquely identifies your browser or mobile application, including your browsing history.
1.5 Information from Third-Party Providers: We may access and retrieve your information held by third-party providers, such as the KYC Registration Agency, the Goods and Services Tax Network (GSTN), and the National Informatics Centre. This can include your name, KYC details and status, father's name, occupation, address, and associated documentation. By using our Services, you grant us permission to download and retrieve your information from these and other governmental or statutory bodies, including but not limited to GSTN and NIC.
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How BizHelp India Uses Your Information for GeM Services
Your personal and financial information is neither sold nor shared with any external parties for commercial gain. The following outlines how BizHelp India uses your data strictly for delivering GeM portal services, tender management, and government procurement consultancy.
2.1.1 We will utilize your information for managing your account, for communication purposes, and to operate, enhance, and provide our Platform and Services effectively. This use aims to offer you a personalized and interactive experience while you engage with our Platform and use our Services.
2.1.2 Your information will be used to maintain secure and confidential records of your interactions and transactions, in compliance with relevant legal requirements.
2.1.3 We may engage third-party service providers to assist in delivering the Platform and Services. These providers are obligated to maintain the confidentiality of your information.
2.1.4 Operational Efficiency: We utilize your information to fix software issues, improve operational functionality, carry out data analyses, testing, and research, and to monitor usage and trend patterns. Your data also helps us communicate with you about our products and services, enhance your experience through cookies, and prevent fraudulent or illegal activities in accordance with applicable laws.
2.1.5 Use of Aggregated Data: Your data may be aggregated or compiled for statistical or demographic analysis for marketing, strategic planning, and other business needs. This aggregated data will be anonymized, ensuring it doesn't identify you personally or link to any individual. We retain ownership of such aggregated information and analyses, and you will not receive compensation for their use.
2.1.6 Legal Compliance: We may disclose your information to judicial, administrative, or regulatory authorities as required to adhere to legal and regulatory obligations.
2.1.7 Platform Enhancement: We summarize and combine your usage data with others to understand how our Platform and Services are used. This collective insight aids in the development of new products and services.
2.1.8 Account Management: We use your information for account management, communication, and to enhance the operation and delivery of our products and services. You also consent to our usage of your information for market research, project planning, product development, problem-solving, user behavior analysis, and marketing and promotional activities.
2.1.9 Billing: Your information is utilized to calculate the fees for the products and services that you purchase from us.
2.1.10 Communication: We use your contact details to reach out to you. You expressly agree and permit us to send messages and make calls to your mobile number and contact you through other means for service provision, marketing, and promotional reasons.
2.1.11 Third-Party Advertising: We collaborate with third-party advertising firms to display relevant ads. These companies may leverage information about your visits to our Platform and other platforms to tailor advertisements about products and services that might interest you.
2.1.12 Sharing with Partners: We may share your information with our Strategic Partners, third-party service providers, and affiliates for hosting, using, copying, transmitting, processing, storing, sharing, analyzing, displaying, creating derivatives, and backing up all data you provide via our Services. This includes personal and financial data for delivering Services you request, enhancing the Services, and communicating with you about our Platform and Services.
2.1.13 Fraud Prevention: We reserve the right to audit your records without prior notice if there is a suspicion of fraudulent activity.
2.1.14 Data Retention: Your data and confidential information, in whole or in part, may be stored and retained on our servers, cloud storage, or any other medium, as it is transmitted, processed, or managed through our Platform.
2.2 You consent to our partners and entities, such as SR GROUP (having its office at 3rd floor, block C-1, plot No.4&5, opposite Metro pillar No 773, Dwarka Mor, Block C, Rama Park, Nawada, New Delhi, Delhi, 110059) ("Strategic Partners"), for whom we serve as a technology facilitator, to collect, store, process, and transfer your information for providing Services through the Platform.
2.3 When you opt for Services from our Strategic Partners or third-party service providers via the Platform, their privacy policies will apply to your information. We are not accountable for the privacy practices of these Strategic Partners or third-party service providers.
2.4 We reserve the right to share, transfer, or assign your information to other business entities in scenarios like mergers, sales, reorganizations, amalgamations, joint ventures, assignments, restructuring, or the transfer or disposition of any part of our business.
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SR Group Services for Bids/Tenders Participation
3.1 Authorization for Bid/Tender Participation Services: The services for participating in bids and tenders, specifically the filing process, are offered by our partner SR GROUP, known as "Bizhelp," via our Platform. As a recognized and certified consultancy specializing in bid and tender management, Bizhelp handles the entire process. You grant Bizhelp the authority to obtain and gather your personal and other relevant data to deliver e-filing services, register you as a client, retrieve your participation details through procurement portals, provide e-filing access for your bids and tenders, and manage, store, and process your information and documentation necessary for bid participation. Additionally, you permit Bizhelp to execute any supplementary tasks required to fulfill its role as a professional and expert consultancy.
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Identity Theft
Warning Against Email Scams
You might occasionally receive emails that appear authentic, requesting personal information such as credit card or bank account details, one-time passwords, or contact information. Be aware that our Company will NEVER solicit such sensitive information via email.
5.2 Caution Against Phishing and Identity Theft: These fraudulent activities, often involving unauthorized individuals, are known as phishing or identity theft and are illegal. If you ever suspect an email of this nature or are confident that it wasn't sent by us, we strongly advise against responding to it and recommend taking appropriate measures as you deem necessary.
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Links to Other Sites
6.1 External Links and Third-Party Platforms: On our Platform, you'll find links to various external websites and third-party platforms ("Third-Party Platforms"). These sites may gather information about you. It's important to note that we do not control and are not liable for the privacy practices or content of these external websites and Third-Party Platforms. We advise you to familiarize yourself with their privacy policies. If you opt to log in through your Google account, we will only access information from your Google accounts with your permission, particularly in relation to Google functionalities on our Platform. Once authorized, we may access your Google account details, mobile number, email, contacts, and location (where applicable). Note that Google's privacy policies will apply in these instances.
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Our Approach to Data Retention – GeM & Tender Data
7.1 Your information will be retained by us only as long as necessary for the purposes detailed in this Policy. This includes keeping your data for compliance with legal requirements, resolving disputes, and enforcing our agreements and policies.
7.2 We urge you to periodically review the information you have provided. Should you find any discrepancies or inaccuracies, we are committed to correcting or amending them. For reviewing your data, please contact us at [email protected].
7.3 It is your responsibility to take appropriate measures to safeguard the integrity and security of your data, including personal information. Any information you provide is assumed to be given freely and voluntarily, without any form of duress.
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Collection of Log Data
8.1 It's important for you to know that each time you utilize our Platform or Services, we gather certain information from your device known as Log Data. This includes details like your device's IP address, the name of your device, the version of the operating system you are using, as well as the specific times and dates of your Service usage, along with various other statistical data.
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Safeguarding Your Information – GeM Portal Data Security
9.1 BizHelp India is committed to safeguarding every piece of personal data shared during your GeM registration, tender participation, and GeM consultancy interactions. We implement industry-standard security measures to prevent loss, misuse, or unauthorized changes to your data. This includes a combination of robust electronic safeguards and methodically formulated security protocols compliant with the IT Act 2000 data security standards. We continually reinforce our defense systems by utilizing both internal and external resources to periodically assess and enhance our security procedures — keeping your government procurement data safe at all times.
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Terms of Disclaimer
10.1 We do not guarantee the provision or storage of backup copies for any information you provide to us. It is your responsibility to maintain backups of your data. In cases where the Platform experiences issues or maintenance, you might need to resubmit your information.
10.2 Despite our efforts to secure the information we collect, we do not accept any liability for potential losses or damages resulting from breaches in privacy or security. We are not responsible for any loss or harm that may arise from the unintended disclosure or inaccuracies in any disclosed information, whether it occurs as part of legal proceedings or otherwise.
10.3 Payment information transmitted through the Platform is protected by encryption technologies used by third-party payment service providers, including payment gateways. By using our services, you consent to the sharing of your payment-related information with these third parties for processing. However, we cannot guarantee the absolute security of your payment information during transmission.
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Updates to Our Policy
11.1 Be aware that our Policy may undergo changes over time. The "Last Updated" notation at the beginning of the Policy will inform you of the latest changes. We hold the right to alter or revise this Policy as necessary. Any such changes will be posted on our website, and we'll provide more conspicuous notices for substantial updates. Though we aim to inform you about any policy updates, we advise you to periodically review this Policy to stay informed of any changes. Should we revise this Policy, your ongoing use of the Platform and Services will be considered as your agreement to the revised Policy.
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Opting Out of Consent
12.1 At any time, you have the option to retract the consent you have given under this Policy. To do so, you must send a written notice of your withdrawal to [email protected]. If you decide to withdraw your consent at a later date, we ask that you refrain from accessing our Platform or using our Services. Furthermore, we reserve the right to withhold any Services provided via the Platform following your withdrawal of consent.
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Jurisdiction and Legal Compliance – IT Act 2000
13.1 This Privacy Policy adheres to and is governed by the laws enforceable in India, including the Information Technology Act 2000, the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021, and all other applicable Indian data protection laws. Your engagement with our GeM portal services, tender participation platform, and government procurement consultancy signifies your acceptance of this Policy's terms and your agreement to submit exclusively to the jurisdiction of the courts located in New Delhi, India, for any disputes or issues stemming from or related to your use of the Platform.
How to Reach Us
Should you have any inquiries or concerns about this Policy or the security of your personal information, please feel free to reach out to our Grievance Officer:
Grievance Officer
Name: Nasir Hussain
Address: 3rd floor, block C-1, plot No.4&5, opposite Metro pillar No 773, Dwarka Mor, Block C, Rama Park, Nawada, New Delhi, Delhi, 110059