SR Group (Biz Help) a startup consultancy company whose aim is to provide various type of professional services that is a pre-requisite to form a successful startup. This organization is enlisted under the laws of Companies act 2013. We have knocked this industry in order to serve our professional services to all the states of India. So far, SR Group (Biz Help) has turns itself into a significant brand in the predominant market of startup. The purpose of our company is to provide the best degree of administrations to its customers so that they can have a sensation of secureness to do their business freely and become an active compliant business in India.
At the time of forming a contract, our executive will provide you all the details and information about the working style of organization, its time limit of delivery, quality and consideration of cost. One can clear all their queries before entering into such contract.
We let our customer to speak first about their queries and afterwards a proper judgment will be given to resolve such problems. We won’t pressurize our client to stay connected with us, whenever he wants to discontinue our contract he is free to do so except for the situation where most of the work is already done from our side or when customer has some malfunctioning intention to do so or demoralize our goodwill.
We are well aware that zeal is important component for doing a good business till perpetuity. However with the intention to work there is a flaw which will arrive with them. For the sake of our customer satisfaction policy,we have a refund and cancellation policy even after one has initiated the assignment payment.However there are certain situation in which we deduct some minor professional charges, for e.g.
SR Group (Biz Help) have a team of professionals which is expert in their specified area. Here we assist the one stop solution to the upcoming startup so that they can fly high in the corporate world. Startup services includes the things like registration work, compliances work, licensing work, taxation work, creative job, legal job, graphic design, lead creation etc. Every job is unique and important in its own way.
When the job is related with Creative Work i.e. logo designing, website creating, blog portal designing, mobile app designing, we will provide you proper samples, draft of the content so that one can check the quality of work as directed by your necessities.
However, In case of any causalities like any flaws in the assignment or quality of work is not as per agreed terms, in such cases we will try to re-write the content for the sake of customer satisfaction without any further charges. And if client is still not satisfied we will initiate the refund of 100% of the amount except in the case where the intention of the client is malafied.
When the point came about the Registration and Licensing Work and it includes company registration, GST registration, LLP registration, other supportive license and registration that is required to complete the existence of startup.
However there are some exceptional situations where the refund policy doesn’t apply, which are as follows:
In such type of cases the refund will be calculated upon the percent of the work completed till the cancellation of contract is initiated from client side.The considered amount will be balance money after deduction of all government expense paid and our professional charges .
When the point came about the Compliances Work then client must take the initiative to get the compliances done within the time. Compliances like company compliances, GST returns, Income tax returns, LLP compliances, company event based compliances, Roc annual compliances etc. When the due dates terminate, the penalty is begin to apply on the structures that is required to be documented.
1. If the compliance package gets terminated due to non-renewal, no penalty or cost will be borne by us.
2. If compliance package gets renewed but there is some penalty, such penalty shall be borne by client only
Note: Client has to submit necessary proof before initiating the cancellation of contract regarding their objections.
If there is a commitment about some delivery of work and got delayed due to some situations below-mentioned are some relief given to client under refund policy:
When the service availed from the company at the time of discounting hours or any coupon is applied, then refund shall be initiated as after deducting such discounting amount.
In the occasion if debate emerges out of or regarding this Policy, the Parties will endeavor to determine the question through amicable discussion. If both the parties are not able to resolve their disputes mutually the dispute may be resolved through any Delhi arbitrator. The final judgment of arbitrator shall be final and shall be binding on all the parties as it will be according to the laws of India.
The Parties must carry all the efforts to complete the project. The intention should be pure and not malfunctioning of both the parties.
Proper communication shall be served to both the parties. Communication include E-mail, phone calls, whatsapp and normal messages to appropriate members of the parties.
The service provider shall not be liable for failure to perform, nor be deemed to be in default under this policy for any delay due to an act of god or any unavoidable circumstances. Unavoidable grounds can be termed as storm, flood, terrorism, natural calamities, riot, lockdown, blockade, acts of war, or power failure and other natural pandemic situations that are out of control from the human beings. During this the committed time can be extended.
If the clause or any provision of this policy remains unlawful or invalid then that clause will be removed from the agreement to the minimum extend and further remaining will be valid and be enforceable.
Any dispute arises anywhere will be resolved by the court having jurisdiction in New Delhi, India. This policy shall be governed by Indian law only.
This policy is drafted between the company and the client and if client wants to amend any of the applicable clauses then he can do so by discussing with the SR Group (Biz Help). It’s totally depends on the service provider that is company whether it must be modifiable or not.
Mala fide Intention includes but not limited to -
1. Request for refund against creative works after everything is done, specially when no objection was raised while execution of particular creative assignment.
2. Request for refund with the intention to defame the reputation of company.
3. In case of long-term projects where part approvals and part payment is involved asking for full refund after completion of that particular project. Where is, while doing this particular project, client was initiating regular part payments and never raised any disputes during the project execution, then suddenly after completion of project he/she raised question that the work is not satisfactory.
Our motto is to make our clients satisfied by rendering best professional services. We treat our respected client as a part of SR Group (Biz Help). Any disputes among us can be cleared mutually as we believe in Long Term relationships. This policy helps us to put aside any miscommunication or flaws among us which may lead to a step further to rot our valuable relationships with our respectful customers.
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