GeM Training Pro

Refund Policy

Bizhelp Technology and Advisory Pvt Ltd
Effective Date: 12 July 2025

At Bizhelp, operated by Bizhelp Technology and Advisory Pvt Ltd, we are committed to delivering high-quality training services, especially in the domain of GeM Portal Training, government procurement compliance, and related advisory solutions. We believe in transparency and fairness in all our interactions with clients and learners. This Refund Policy outlines the circumstances under which refunds may be granted, the procedures for requesting a refund, and the timeframes involved.

🔁 Eligibility for Refund

We strive to maintain customer satisfaction. However, due to the nature of our training services, refunds are limited to certain situations. A refund may be issued only under the following conditions:

✅ Valid Grounds for Refund

1. Pre-training Cancellation by Participant:
   If a participant registers and pays for a training program but decides to cancel their registration at least 48 hours before the training start date, they may be eligible for a refund.
2. Training Cancellation by Bizhelp:
   In the rare case where a scheduled training session is cancelled by us due to unforeseen reasons (e.g., trainer unavailability, technical issues, insufficient registrations), a full refund will be offered to registered participants.
3. Double Payment or Transaction Failure:
   If a participant is charged twice for the same training or experiences a technical error leading to overpayment, a refund will be processed upon verification.

❌ Non-Refundable Scenarios

Please note that no refund shall be issued under the following circumstances:

• If a participant fails to attend the live or recorded sessions without prior written intimation.
• If the request is made after the training has already started.
• If the participant is dissatisfied with the course content but attended more than 20% of the sessions.
• If the participant does not utilize the training materials, resources, or assignments after registration.
• If the cancellation is requested less than 48 hours before the training schedule.

📬 How to Request a Refund

All refund requests must be sent in writing via email to:

[email protected]

Please include the following details:

• Full Name of the Participant
• Registered Mobile Number
• Transaction ID / Payment Receipt
• Training Batch Name and Date
• Reason for the Refund Request

Once we receive your request, we will review and respond within 2 to 3 business days.

⏱ Refund Timeline and Mode

• Approved refunds will be processed within 7 to 10 working days.
• Refunds will be made via the original payment method (e.g., UPI, bank transfer, credit card).
• You will receive a confirmation email or SMS once the refund has been processed successfully.

🔄 Transfer and Substitution Policy

• Paid fees cannot be transferred to another individual without written approval from Bizhelp.
• However, we may consider transferring your enrollment to the next training batch, provided the request is made before the current batch begins. This will be subject to management’s discretion.

🧾 Dispute Resolution and Support

In the event of any dispute or dissatisfaction with the refund decision, you may escalate the issue to our senior management by writing to the same support email or calling us at:

+91 92892 58849

We value our clients and assure you of a prompt and fair resolution in accordance with our stated policies.

🏢 Company Details

• Company Name: Bizhelp Technology and Advisory Pvt Ltd
• Brand Name: Bizhelp
• Mobile Number: +91 92892 58849
• Email ID: [email protected]
• Website: https://bizhelp.co.in